Reference

Privacy Policy for Your cq9 Account

Your account, wallet records and device activity are handled under this Privacy Policy before you open the lobby for Andar Bahar, Mahjong Panda or Aviator.

Account data useDANA and OVO recordsGoPay and QRIS checksCookie choices

Browse Lobby Read FAQ

How We Use Your Account Data

cq9 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy handling starts at account creation: when you enter your phone number, password and verification code, we use those details to open your profile, protect access and connect wallet activity to the right account. Payment records from DANA, OVO, GoPay and QRIS are used to

1
match deposits, review withdrawals and answer transaction questions you send to support. We may read device signals such as browser type, IP region and login time to detect unusual access, including attempts from locations outside permitted areas. If access or eligibility is mentioned, it depends on
2
local law and is available only where local law permits. We do not sell your personal data. We keep records only as long as needed for account service, legal duties, dispute checks and security review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask Us About Privacy Requests

Fast privacy help matters when a payment receipt, phone number or login record looks wrong. Our support desk can route your request to the privacy team after basic account checks, so we do not discuss your data with the wrong person. You can contact us daily from 09:00 to 23:00 WIB through live chat, email or WhatsApp, and we may ask for your username, last login date or recent QRIS reference before changing stored details.

Team online

Live Chat

Use live chat from the account menu between 09:00 and 23:00 WIB when you need a faster privacy reply. We confirm your username and recent activity before discussing wallet or login records.

Email Request

Send privacy questions to the support email shown in your account area, especially for correction or deletion requests. Include your username, registered phone number and the date of the issue you want checked.

WhatsApp Check

WhatsApp support can receive screenshots of DANA, OVO, GoPay or QRIS receipts, but we will not ask for your password. We use the chat only to identify the account and route the case.

DATA HANDLING

Privacy Controls Across Wallet and Games

Privacy choices should be easy to find, not hidden behind legal wording. From mobile browser, open Account, then Security, then Privacy Request to ask for data access, correction…

Collection at Signup

When you join, we collect the details needed to create and protect your account: phone number, login name, password record…

Payment Data Use

DANA, OVO, GoPay and QRIS references help us match deposits, review withdrawals and answer wallet disputes.

Cookie Choices

Cookies help keep you signed in, remember language settings and detect repeated failed logins.

Device Signals

We read device type, browser version, IP region and login time to reduce account misuse.

Retention Periods

We keep account and payment records for service needs, dispute handling, legal duties and security checks.

Correction Requests

If your phone number, name spelling or wallet detail is outdated, contact support before making another withdrawal request.

Privacy Questions Before You Join

These answers cover the privacy questions we receive most often from Indonesia account holders before they open an account or update wallet details. They explain what we collect, how payment data is handled and how you can ask for access, correction or removal. For anything tied to local eligibility, our answer depends on local law and whether access is permitted in your area.

We collect the details needed to create and protect your account, such as phone number, login name, password record and verification status. Payment references may be added when you use DANA, OVO, GoPay or QRIS.

We keep payment references to match deposits, review withdrawals and answer wallet disputes. The record normally includes transaction ID, time, amount, payment rail and status, so support can trace the movement linked to your account.

Yes. Open Account, then Security, then Privacy Request, or contact support from 09:00 to 23:00 WIB. We verify account ownership before sharing any account or wallet data connected to your profile.

Contact support before your next withdrawal request and explain which detail needs changing. We may ask for your username, recent login date and a matching payment receipt before updating eligible records on your account.

Cookies help keep your session active, remember settings and detect risky login patterns. Game history from Mahjong Panda, Aviator or Fishing God stays linked to your account for service and dispute checks.

We share data only when needed for payment processing, support tools, security checks, legal duties or account service. We do not sell your personal data, and access is limited to teams or providers with a clear role.

We keep records while your account is active and for periods needed for disputes, legal duties, wallet checks and security review. When the data is no longer needed, we delete it or remove identifying details.

Privacy Policy for Your cq9 Account

Ask Us About Privacy Requests

Live Chat

Email Request

WhatsApp Check

Privacy Controls Across Wallet and Games

Collection at Signup

Payment Data Use

Cookie Choices

Device Signals

Retention Periods

Correction Requests

Privacy Questions Before You Join

01 What personal data does cq9 collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay or QRIS record?

03 Can I ask to see the data you hold about me?

04 How do I correct my phone number or wallet detail?

05 Do cookies track my game activity across the lobby?

06 Do you share my personal data with outside parties?

07 How long do you keep my account and payment data?

Related Pages